Welcome to SwimFlick’s FAQ section! We’ve compiled answers to common questions about our water sports gear, delivery, payments and more. Can’t find what you need? Our water-loving team is always happy to help at [email protected].

About SwimFlick

Who is SwimFlick for?
SwimFlick caters to water enthusiasts of all levels! Our target customers include:
  • Beginner swimmers looking for basic equipment
  • Open water swimming enthusiasts
  • Diving professionals and hobbyists
  • Kayaking and paddle surfing adventurers
  • Families needing inflatable pools and floating accessories
Whether you’re taking your first dip or exploring ocean depths, we’ve got the gear for you!
What’s SwimFlick’s store style?
We’re a friendly, budget-conscious online retailer specializing in water sports equipment. Our style is:
  • Affordable – Quality gear at competitive prices
  • Adventure-focused – Supporting all water activities
  • Global – Shipping worldwide (with some exceptions)
  • Beginner-friendly – With dedicated sections for new swimmers

Products

What types of products do you sell?
Our product range covers everything for water adventures:
  • Swimming gear (armbands, floats, kickboards)
  • Diving equipment (suits, regulators, fins, masks)
  • Water sports accessories (paddles, buoys, mats)
  • Inflatable pools and kayaking gear
  • Specialty items for open water swimming and paddle surfing
How do I choose the right size for diving suits?
Our product pages include detailed size charts. For diving suits, measure your chest, waist, hips and height, then compare with our chart. If between sizes, we recommend sizing up for comfort. Still unsure? Email us at [email protected] with your measurements and we’ll help!

Ordering & Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secure and encrypted for your protection.
Is my payment information secure?
Absolutely! We use industry-standard encryption for all transactions. We never store your full payment details on our servers.

Shipping & Delivery

Where do you ship to?
We ship worldwide! However, we currently cannot deliver to some remote areas and parts of Asia. During checkout, our system will confirm if we can deliver to your location.
What are my shipping options?
We offer two great options:
  1. Standard Shipping (10-15 days) – £12.95 flat rate via DHL/FedEx with tracking
  2. Free Shipping (15-25 days) – Free for orders over £50 via EMS
All orders are processed within 1-2 business days before shipping.
How can I track my order?
Once your order ships, we’ll email you a tracking number. For DHL/FedEx shipments, use their websites to track. For EMS, visit your local postal service’s tracking page.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from the date you receive your items. Items must be unused, in original packaging with tags attached. To initiate a return:
  1. Email [email protected] within 15 days
  2. Include your order number and reason for return
  3. We’ll provide return instructions
Refunds are processed within 5 business days after we receive the returned items.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.

Contact Us

How can I contact SwimFlick?
We’d love to hear from you! Reach us at: Our team typically responds within 1 business day.

Dive into your next aquatic adventure with SwimFlick!