Returns & Exchanges

At Cheap Swim Flick Store, we’re as committed to your satisfaction as we are to providing top-quality water sports equipment. While we hope you’ll love your swimming, diving, or paddling gear as much as we do, we understand that sometimes returns or exchanges are necessary.

Our Hassle-Free Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Please include:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return
• Whether you prefer a refund or exchange

Step 2: Receive Return Instructions

Within 24-48 hours, we’ll email you:

• Return authorization number
• Shipping instructions (address and carrier information)
• Any special packaging requirements

Step 3: Ship Your Return

Package your item(s) securely in the original packaging and include all accessories. Affix the provided return label and ship via the recommended carrier.

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

• Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal). Allow additional time for your bank to process.
• Exchanges: We’ll ship your replacement item using your preferred shipping method. You’ll receive tracking information via email.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Diving regulators and Octopuses (due to mouthpiece contact)
• Diving masks and snorkels (hygiene reasons)
• Inflatable pools (once opened)
• Personalized or custom items

International Returns

For our global customers (excluding some Asian and remote regions):

• You’re responsible for any customs duties or taxes on returned items
• We recommend using tracked shipping for international returns
• Refunds will be issued in the original currency

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

1. Contact us immediately at [email protected] with photos of the issue
2. We’ll arrange for a replacement or return at no cost to you
3. In some cases, we may issue a partial refund if you choose to keep the item

Thank you for choosing SwimFlick for your water sports adventures. We’re committed to making your experience with us as smooth as gliding through water with perfect fins!