At Cheap Swim Flick Store, we’re passionate about getting your water sports gear to you quickly and ensuring you’re completely satisfied with your purchase. Whether you’re diving into deep waters, paddling through serene lakes, or perfecting your swimming technique, we’ve got your back with our straightforward shipping and returns process.

Shipping Information

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping: Delivered via DHL or FedEx within 10-15 business days after dispatch (£12.95 shipping fee)
  • Free Shipping: Available on orders over £50, delivered via EMS within 15-25 business days after dispatch

Shipping Areas

We ship worldwide, excluding some Asian countries and remote regions. Please contact us at [email protected] if you’re unsure about delivery to your location.

Our Hassle-Free Returns Process

We understand that sometimes equipment needs to be returned or exchanged. Here’s our simple 4-step process:

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear SwimFlick Team,

I would like to request a return/exchange for my recent order (#[Order Number]).

Item(s) for return: [Product Name(s)]
Reason: [Please specify]
Preference: [Refund/Exchange for [Product Name]]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Instructions

Within 24-48 hours, we’ll email you:

  • Return authorization number
  • Shipping instructions (address and carrier information)
  • Any special packaging requirements

Step 3: Ship Your Return

Package your item(s) securely in the original packaging with all accessories included. Affix the provided return label and ship via the recommended carrier.

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal). Allow additional time for your bank to process.
  • Exchanges: We’ll ship your replacement item using your preferred shipping method. You’ll receive tracking information via email.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Diving regulators and Octopuses (due to mouthpiece contact)
  • Diving masks and snorkels (hygiene reasons)
  • Inflatable pools (once opened)
  • Personalized or custom items

International Returns

For our global customers:

  • You’re responsible for any customs duties or taxes on returned items
  • We recommend using tracked shipping for international returns
  • Refunds will be issued in the original currency

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected] with photos of the issue
  • We’ll arrange for a replacement or return at no cost to you
  • In some cases, we may issue a partial refund if you choose to keep the item

Need Help With Your Return?

Our team of water sports enthusiasts is here to help! Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 9:00-17:00 GMT

We aim to respond to all return inquiries within 24 hours during business days.

Thank you for choosing SwimFlick for your water sports adventures. We’re committed to making your experience with us as smooth as gliding through water with perfect fins!

Company Address:
Cheap Swim Flick Store
75 Monck St, Westminster, GB CH4A 1ZB